As our Facilities Manager, you'll be the go-to leader for ensuring Tend’s physical environments operate safely, smoothly, and in line with our high design standards. Based out of our NYC Hub, you’ll oversee facilities management across all studios, supporting both day-to-day needs and long-term maintenance planning. This is a fast-paced, hands-on role where you'll manage vendors, troubleshoot issues, respond to emergencies, and proactively improve how we care for our spaces. If you're a solution-oriented professional who thrives in a dynamic, service-driven environment—we’d love to meet you.

Location: This is a hybrid role, based in New York City
Compensation: $90,000–$110,000 + annual bonus

What You’ll Do

• Serve as the primary contact for all studio maintenance, repairs, and dental equipment issues across all Tend locations
• Manage emergency, planned, and preventative work with consistent service levels and cost efficiency
• Respond to emergency situations and coordinate resolution—including after hours and weekends as needed
• Own the New Studio Opening process — manage the full checklist from pre-opening preparations through opening day, including vendor coordination, onsite travel for setup and installation, equipment and supply readiness, and ensuring all facilities-related elements meet Tend’s operational and brand standards.
• Coordinate vendor sourcing, negotiations, and service level adherence
• Conduct regular studio visits and site audits to ensure they reflect the Tend brand and meet regulatory compliance
• Ensure safety protocols are met, including OSHA, ADA, and local/state/federal regulations
• Maintain all required safety reports and documentation
• Serve as liaison between studios and property management or landlord teams

Who You Are

Our physical spaces are a reflection of our brand, our care, and our commitment to creating a warm, welcoming environment. You won’t just be fixing what's broken; you'll be shaping how our studios operate, how they feel, and how we continue to raise the bar on healthcare environments. We’re looking for someone who leads with heart, takes ownership, and thrives in a role that blends service, problem-solving, and operational excellence. You’ll bring a values-first mindset, a high standard for quality, and the ability to move with urgency and care.

You live Tend’s values

• Tend to Others – You place the team above self and act with urgency to support excellence in our studios, enabling seamless member experiences and safe environments for care.
• Be Brave Enough to Lead – You think strategically, act decisively, and take ownership of your work. Whether coordinating vendors or responding to an emergency, you stay agile and inspire confidence.
• Savor the Ride – You understand that it’s fun doing hard stuff—and you bring a positive energy to problem-solving, even when the pressure’s on. You celebrate wins and bring others along for the journey.
• Embrace Our Differences – You communicate clearly and respectfully with cross-functional teams, vendors, and studio leaders. You trust in positive intent and are open to diverse ways of working and thinking.
• Rooted in Growth – You own your development and constantly look for ways to improve how we operate—both proactively and in response to issues. You also help others grow by sharing knowledge and best practices.

You also bring

• Takes Ownership – You follow through on repairs, projects, and audits from start to finish—never leaving loose ends, especially when safety or operations are on the line.
• Solves What’s in Front of You – Whether juggling multiple tickets, compliance needs, or vendor schedules, you navigate challenges with clarity and calm.
• Moves with Intention – You take initiative, respond quickly to urgent needs, and drive continuous improvements that keep our studios operating at their best.

What You Have

• 5+ years experience in facilities management in multi-site service environments, ideally within healthcare or retail industries
• Experience using Facilities Management Software and working on project-based maintenance initiatives. Experience with Fexa preferred.
• Strong organizational and vendor management skills
• Comfort working in a fast-paced environment and balancing competing priorities
• Ability to travel regularly to studio locations within Tend hubs (up to 40%)
• A service-first mindset and attention to operational excellence

What We Offer:

We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend:

• 🩺 Health Comes First - We offer medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills.
• 💰 Plan for the Future - Our 401(k) comes with a company match because your future matters just as much as your now.
• 💡 Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real.
• 🛍️ Smart Spending Options - We’ve got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further.
• 🌴 Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive.
• 💸 Bonus Eligible - XX

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